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seeing old or outdated information on your my way page


If you are seeing information on your My Way page which is outdated or your page is not updating, then your browser is most likely storing local copies of these pages in its cache. While cached pages help speed download times, they are best suited for pages that do not change very often.
 
Clearing your browser's cache will most likely resolve this type of problem. If you consistently encounter this problem, it is possible that your ISP is caching frequently visited pages at their end, in order to speed download times. If this is the case, you may wish to contact your ISP directly.
 
To clear your Web cache in Microsoft Internet Explorer 5.x
  • At the top of your browser, click on "Tools" then click on "Internet Options."
  • Click the "General" tab.
  • Under "Temporary Internet Files," click the "Delete Files" button. Then click "Ok."
To clear cache in Microsoft Internet Explorer 6.x
  • At the top of your browser, click on "Tools" then scroll down to "Internet Options."
  • Select the "Delete Files" option.
  • Click "OK."
To clear cache in Microsoft Internet Explorer 7.x
  • On the upper right corner of your browser, click on "Tools" then click on "Internet Options."
  • Under the "Browsing History" heading, click on the "Delete…" button.
  • Next to the heading "Temporary Internet Files," click on the "Delete files…" button.
  • A confirmation prompt will appear. Click on the "Yes" button to continue.
  • Once this is completed, click on the "Close" button. Then click on the "OK" button to close the window.
To clear cache in Firefox
  • At the top of your browser, click on "Tools" and select "Options" from the drop-down menu.
  • Click the "Privacy" icon.
  • Choose the "Cache" tab.
  • Click the "Clear" button next to the Cache heading.
  • Click the "Clear Cache Now" button.
To clear your Web cache in Netscape 6.0 and above
  • At the top of your browser. click on "Edit," then click on "Preferences." Double-click on "Advanced." Under that, click "Cache."
  • Click on "Clear Memory Cache."
  • Click on "Clear Disk Cache."
  • Under "Document in cache is compared to document in network," select "Every Time."
  • Click "OK."

The steps may differ depending on the version of the browser you are using, so you may need to consult your Web browser's help files for information on clearing your browser's cache. Also, always close your browser and re-open it after clearing the cache. To view a fresh version of the page without clearing your entire cache, try clicking "Reload/Refresh" to see if that sends a new page. If it doesn't, try holding down "Control" while you click "Reload/Refresh." Your browser may or may not respond to this technique. If it doesn't, you will need to consult your Web browser help pages for further assistance.