help center

email address book


adding entries


To add an entry to the Address Book:

1. Open the Address Book using the "Address Book" link in the left hand navigation menu.
2. Click the "Add Contact" button on the Address Book screen.
3. Enter any details for your entry in the provided fields.
4. Click "Save" when finished.
 
adding groups


You can create mail Groups that consist of existing Address Book entries. To add a Group to the Address Book:

1. Create the individual entries that you want to be in the Group, as described above.
2. Click the "New Group" button on the Address Book screen.
3. Enter a Group name and a description of the Group (optional) in the provided fields.
4. Highlight the address(es) you want to add to the Group.
5. Click the "Add" button.

Note: You may add a maximum of 50 email addresses to a single Email Group. You cannot add other Groups to a Group.
 
6. Click "Save" when finished. The Group will appear in your Address Book indicated by the Group icon:
 
modifying address book entries


To modify an Address Book entry:

1. Click "Edit" (located to the far right of the entry name you wish to modify in your Address Book).
2. Edit the details as required.
3. Click "Save Changes" when finished.

 
modifying groups entries


To modify an Address Book Group:

1. Click "Edit" to the left of the Group name you wish to modify.
2. Edit the Group name and description as required.
3. To add more entries to the Group, click the "Add" button and follow the same procedures as when you created the Group.
4. To delete a user from the Group, highlight the name and click the "Remove" button.
5. Click "Save" when finished.
 
displaying entries


Click on a letter at the top of the Address Book screen to display all entries that begin with that letter. To display all entries in the Address Book, click "All".
 
composing a message from the address book


You can address a mail message straight from an Address Book entry:

1. Check the To, Cc or Bcc box to the left of the Address Book entry to which you want to send a message.
2. Click the "Compose" button, located above address book entries.
3. The Compose screen appears, addressed to the selected recipient.
 
importing and exporting address books


You can import entries into your Address Book from a Comma Separated Values (CSV) file as well as export your Address Book to a CSV file.
 
import


To import entries into your Address Book:

1. Ensure that the file from which you are importing entries is a CSV file and is formatted properly.
2. Click the "Import/Export" button at the top of the Address Book screen.
3. Click the "Browse" button to locate and open the CSV file.
4. Click the "Import" button.
5. The entries will be added to your Address Book.
 
Note: The new entries do not appear automatically. You need to browse the Address Book in order to display them, if necessary.
 
export


To export your Address Book:

1. Click the "Import/Export" button at the top of the Address Book screen.
2. Click the "Export" button.
3. Select the location where you want to save the file.
4. The entries are saved in a CSV (comma separated value) file.
 
import file format


In order to import entries from a CSV file into your Address Book, your file must be formatted in a specific way. The first line of the file designates the fields for each entry. This header line must be in the following order for the information to import into the correct fields:
Title, First Name, Middle Name, Last Name, Suffix, Company, Department, Job Title, Business Street, Business Street 2, Business Street 3, Business City, Business State, Business Postal Code, Business Country, Home Street, Home Street 2, Home Street 3, Home City, Home State, Home Postal Code, Home Country, Other Street, Other Street 2, Other Street 3, Other City, Other State, Other Postal Code, Other Country, Assistant's Phone, Business Fax, Business Phone, Business Phone 2, Callback, Car Phone, Company Main Phone, Home Fax, Home Phone, Home Phone 2, ISDN, Mobile Phone, Other Fax, Other Phone, Pager, Primary Phone, Radio Phone, TTY/TDD Phone, Telex, Account, Anniversary, Assistant's Name, Billing Information, Birthday, Categories, Children, Directory Server, E-mail Address, E-mail Display Name, E-mail 2 Address, E-mail 2 Display Name, E-mail 3 Address, E-mail 3 Display Name, Gender, Government ID Number, Hobby, Initials, Internet Free Busy, Keywords, Language, Location, Manager's Name, Mileage, Notes, Office Location, Organizational ID Number, PO Box, Priority, Private, Profession, Referred By, Sensitivity, Spouse, User 1, User 2, User 3, User 4, Web Page.
Each subsequent line represents one entry. An entry line contains data displayed in one of two ways:

 •  Each value is followed by a comma. There should be no space before or after a comma.
 •  Each value is displayed in a separate cell in spreadsheet format. These values correspond with the fields in the header line, above.
 
For example, for Dr. John M. Smith's entry, the first value would be his title, followed by his first name, middle name and last name:

 •  Dr.,John,M.,Smith

Note: Each entry does not have to have values for all the fields specified in the header line. Any empty value between two non-empty values, however, must have a comma to hold its space.
 
For example, if you want to create an entry that lists only the name, business address and email address, your CSV file would contain the following data:

 •  Dr.,John,M.,Smith,,,,,120 Main Street

If the extra commas/cells before the Business Address were not present, the address would wind up in the Suffix field. Also note that no commas are necessary after the address, since there is no more data included in the subsequent fields of this example.

importing addresses from an external site


You can import your Yahoo or MSN/Hotmail address book into your My ay Email account by using our automated import feature. To use this feature:

 •  Click on "Address Book" within the Email.
 •  Click on the "Import/Export" button.
 •  Within the Specific Import section, select if you wish to import either your Yahoo or MSN/Hotmail address book.
 •  Enter in the "Username" and "Password" for your external account.
 •  Click "Import".
 •  A list of imported addresses will be displayed within your My Way Address Book.